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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Serge R

January 25, 2026

5  out of  5
rating by Serge R
"Great knowledge and service, thanks Savannah!"
We responded:
"Thank you, Serge! We’re glad to hear Savannah provided great knowledge and service. We truly appreciate you taking the time to share your positive experience!"
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Alan Macedo

January 23, 2026

5  out of  5
rating by Alan Macedo
"I’ve been working with Jaqueline J. for about 3–4 years now for both my renters insurance and car insurance, and she’s been nothing but amazing. She’s always quick to respond, super easy to talk to, and never makes me feel rushed when I have questions. Insurance can be confusing, but Jaqueline explains everything clearly and makes the whole process stress free. I truly appreciate how reliable and helpful she’s been over the years. Highly recommend her if you’re looking for someone you can trust."
We responded:
"Thank you so much, Alan! I’m thrilled to hear that Jaqueline has consistently provided responsive, clear, and stress-free service over the years. We truly appreciate your trust in our office for both your renter’s and auto insurance, and thank you for the recommendation!"
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Krisol Reyes

January 18, 2026

5  out of  5
rating by Krisol Reyes
"Great customer service and quick turnaround from Susie. I really appreciate you taking care of my request!"
We responded:
"Krisol, thank you so much for the 5-star review! We’re glad to hear that Susie provided great customer service and a quick turnaround. We truly appreciate your kind words and are always here if you need anything!"
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Jackie Hosek

January 16, 2026

5  out of  5
rating by Jackie Hosek
"Savannah has been very helpful with my account Answer's all my questions when servicing my account."
We responded:
"Jackie, thank you so much for the 5-star review! We’re glad to hear that Savannah has been so helpful and answered all your questions while servicing your account. We truly appreciate your feedback and are always here for your insurance needs!"
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Adriana Jaramillo

January 15, 2026

5  out of  5
rating by Adriana Jaramillo
"The agent Jacqueline Jaramillo helped me out with my insurance to get a better price for my cars and home and she was so professional I really recommend her"
We responded:
"Adriana, thank you so much for the 5-star review! We’re glad to hear that Jacqueline was able to help you find a better price for your auto and home insurance while providing professional service. We look forward to serving you and your insurance needs for many years to come!"
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Alex Sagarnaga

January 14, 2026

5  out of  5
rating by Alex Sagarnaga
"Great service! Loved the attention and professionalism agent Jackie Jaramillo showed me- my questions were all answered and made me feel assured and happy! Ask for her for any of your needs!!"
We responded:
"Alex, thank you so much for the 5-star review! We’re thrilled to hear that Jackie provided great service and made you feel assured and confident with your insurance. We truly appreciate your recommendation and are always here for any of your vehicle or mortgage insurance needs!"
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Isabel Lopez

January 14, 2026

5  out of  5
rating by Isabel Lopez
"Proud to say that I am a member of State Farm thank you to Jackie J that helped me through the process such a great sweet young lady."
We responded:
"Isabel, thank you so much for your kind words and for being a valued member of State Farm! We’re so glad Jackie was able to help guide you through the process — she truly appreciates your recognition!"
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Rosita Qaiyyim

January 14, 2026

5  out of  5
rating by Rosita Qaiyyim
"Savanna was one of the nicest and patient customer services. Her knowledge , experience help me with the transition of making sure everything was in order."
We responded:
"Rosita, thank you so much for the 5-star review! We’re thrilled to hear that Savanna provided patient, knowledgeable service and helped make your transition smooth. We truly appreciate your kind words and are always here for your insurance needs!"
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Sid Shahid

January 14, 2026

5  out of  5
rating by Sid Shahid
"Susie always is very helpful with providing updates and information about my auto insurance policy. She is very fast to provide updated quotes to offer multi line discounts, and also on top of making changes on the current account and answer any questions that comes up . I am happy with the service provided and recommend her and this agents office for all insurance related needs."
We responded:
"Sid, thank you so much for the 5-star review and for taking the time to share your experience! We’re happy to hear that Susie has been helpful, responsive, and proactive with your auto insurance needs. We truly appreciate your recommendation and your trust in our office — we’re always here for anything you need."
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Marisela Mendoza

January 12, 2026

5  out of  5
rating by Marisela Mendoza
"The best State Farm agency out there! Thank you Susana for your fast and friendly service to my urgent insurance needs! Totally recommend!"
We responded:
"Hi Marisela! Thank you so much for your kind words! We’re thrilled to hear that Susana was able to provide fast and friendly service for your insurance needs. We truly appreciate your recommendation and your trust in our agency!"
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Monica Lopez

November 11, 2025

5  out of  5
rating by Monica Lopez
"Love the excellent service provided by Jacqueline Jaramillo - she is the Best!! I’ve been with them for 5 years now and she is very professional and knowledgeable Thank you so much!!"
We responded:
"Thank you so much, Monica! We’re thrilled to hear Jacqueline has provided you with excellent service over the years. We truly appreciate your loyalty and for choosing our office here at Mark Nesselroad State Farm for your insurance needs!"
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Walter Andres Niño

October 17, 2025

5  out of  5
rating by Walter Andres Niño
"Susana is the best. She helped us with our renters and car insurance. She is very responsive with all od our needs . Quick and nice!"
We responded:
"Hi Walter, thank you so much for your kind words! We’re thrilled to hear that Susana provided responsive, quick, and helpful service for your renters and car insurance needs. Your feedback is greatly appreciated!"
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Bianca Broughton

October 7, 2025

5  out of  5
rating by Bianca Broughton
"Savannah was an excellent agent and help me navigate the process of switching with ease! Use them for all of your insurance needs!"
We responded:
"Thank you so much, Bianca! We’re thrilled to hear Savannah made the process smooth and easy for you. Your recommendation means a lot, and we truly appreciate your trust in our team!"
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Laura Rosales

October 7, 2025

5  out of  5
rating by Laura Rosales
"He trabajado con Susana por más de 5 años y no podría estar más satisfecha con su servicio. Ella me ha ayudado con todos mis seguros: los de mis 4 vehículos, mi moto, mi apartamento y mi casa. Siempre ha sido muy profesional, amable y rápida para resolver cualquier duda o trámite. Además, su atención en español hace una gran diferencia para la comunidad latina, ayudándonos a entender todo con claridad y confianza. ¡Gracias, Susana, por tu excelente trabajo y dedicación!"
We responded:
"Laura, thank you for your wonderful review! We’re delighted Susana has provided consistent, clear, and professional service for all your insurance needs. Your feedback and trust in our team are greatly appreciated!"
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Selena Sccaffetti

September 26, 2025

5  out of  5
rating by Selena Sccaffetti
"I love this office!! The staff is very attentive and never fail to stay communicated!! Savannah in particular is my go to person and she is simply the best. Very thorough in explanation when I have questions and reaches on when needed! If I could give more stars I would. I appreciate them always willing to help and work with me!"
We responded:
"Thank you, Selena! We’re so glad to hear how much you value our office and Savannah’s support. Your kind words mean a lot to our whole team, and we’re grateful for your trust in us. We’ll continue to be here whenever you need us!"
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Cynthia, Silvia y Itzel

September 24, 2025

5  out of  5
rating by Cynthia, Silvia y Itzel
"I’ve had an excellent experience with State Farm thanks to Savannah. Whenever I call her, she helps me right away and explains in detail how my car insurance works. She always tells me exactly what I need to do, and the payments are very quick and easy to handle. Her service is clear, professional, and very friendly."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear Savannah has been so helpful in making your insurance experience clear, easy, and stress-free. We truly value your trust in us and look forward to continuing to provide you with great service."
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uriel

September 22, 2025

5  out of  5
rating by uriel
"Asked for a quote with Susy she is very helpful and will answer any questions you have for her. Great service with her. I had no trouble at all."
We responded:
"Thank you so much, Uriel! We’re glad to hear that Susy was able to provide helpful and clear guidance throughout your quote process. We truly appreciate your feedback and are happy you had a great experience with our team!"
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Ricky Vargas

September 16, 2025

5  out of  5
rating by Ricky Vargas
"Great service from Savannah! Very easy to work with and fast communication when needed! Its been a very smooth experience as a first time buyer of auto insurance. Highly recommend."
We responded:
"Thank you so much, Ricky! We’re thrilled to hear that Savannah made your first-time auto insurance experience smooth and easy. Your recommendation means a lot to our team!"
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James

September 5, 2025

1  out of  5
rating by James
"Absolutely horrible person to go through. They lied about my charges initially telling me $147 a month then later switching it to $172 the month after. When you call State Farm they are disconnected and no one has any idea how to look up your account who who you are. They are only open during week days? Yet people drive daily? What kind of business doesn’t service what they work on daily unless a complete scam? Refunded my money through the bank and canceled service these people are bad at what they do."
We responded:
"James, we want to clarify that the slight increase in your bill was due to a one-time charge related to not setting up the Drive Safe & Save beacon. We tried reaching out multiple times to assist you with resetting the device and to waive the charge, and we also offered a gift card as an apology for any confusion. Unfortunately, the only conversation we had was when the call ended abruptly, and we were not able to fully explain the situation. Our goal is always to provide clear communication and excellent service during business hours, and we regret that this interaction was frustrating for you. Please feel free to contact me directly if you have any questions or would like to clear up the situation."
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jack howley

March 7, 2025

5  out of  5
rating by jack howley
"Great personalized custom care."
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Ana Alvarado

February 13, 2025

5  out of  5
rating by Ana Alvarado
"Great Service, Susana was very helpful and knowledgeable made my experience easy and very pleasant."
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Jennifer Romero

September 20, 2024

5  out of  5
rating by Jennifer Romero
"If you are looking for great service and an exceptional experience please work with Jacqueline! She has been our insurance agent for both car/home and has helped us sooo much. Any questions or concerns that we have no matter the time she is always ready to answer. Her knowledge and experience is amazing! We have referred her to family and friends and they couldn’t be happier!"
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Maverick

September 20, 2024

5  out of  5
rating by Maverick
"Jacqueline Jaramillo has made our State Farm experience the best!!!! If you are looking for a State Farm agent whether it’s for your car/home you will not be disappointed with her services. She has been helping me with claims and my policy since 2020 and me and my husband have no complains!! We have recommended her to family and friends and everyone absolutely loves her as an agent! She is well educated and answers our questions right away no matter the time. We cannot thank her enough for all that she has done! Give this girl a promotion she’s amazing!!"
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Jessica Cruz

July 19, 2024

1  out of  5
rating by Jessica Cruz
"Horrible customer service not only from the employees but also from Mark."
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Or'bra Norman

March 4, 2024

5  out of  5
rating by Or'bra Norman
"Susanna, is a total gem. Contacted her while I was at the dealership. In need of insurance. Asap. She was prompt,& friendly. After our first conversation. Within 10 mins. She called back. With a excellent quote that I very happy with. I'd definitely recommend her. If your in the market for some insurance"